Hi there you have most likely landed on this page to find out more information about our new ‘pay only’ policy. This involves the phasing out of ‘freemium accounts’. Here are the answers to most of your questions.
FAQ’s
How do I upgrade my subscription?
Log into your account using this LINK. Navigate to the top right hand corner of the platform dashboard. Your screen should look similar to the following:
Select ‘Subscription’ and your screen should now look similar to the following:
Click on ‘Choose Subscription Plan’ and your screen will now look similar to the following:
NOTE: That you can toggle between MONTHLY and YEARLY options
When you ‘Choose Plan’ you will be directed to our Stripe Payment Portal which looks similar to the following:
Follow the prompts to add your payment information and you are good to go!
How do I cancel/delete my account?
Log into your account using this LINK
Navigate to the ‘Settings’ section on the left hand panel of the platform dashboard
Select ‘Settings’ and your screen will now look similar to the following:
Use the ‘Export Data’ feature if you would like to keep a copy of your data.
When you are ready you can then select ‘Delete Account’
I have had a free account for years, why can’t I keep it?
- Yes you can keep it by selecting a paid subscription. You can also export all your data in the form of an excel file using the export feature in the accounts settings part of the platform. Note this can only be performed by the ‘owner’ of the account.
- You can also print and/or email copies of your assessments before 31st July 2024
I need more time before I can cancel my subscription.
- Please note we will be retiring all freemium accounts on 31st July 2024 unfortunately we are not in a position to extend this time frame.
I need more time before I can upgrade my subscription.
- Please note we will be retiring all freemium accounts on 31st July 2024, unfortunately we are not in a position to extend this time frame. In this instance we would suggest exporting all your data, print/email copies of your reports and consider a new account in the future.
I need more time to evaluate your product. I only signed up a few weeks ago.
- Please note we will be retiring all freemium accounts on 31st July 2024, unfortunately we are not in a position to extend this time frame. In this instance we would suggest exporting all your data, print/email copies of your reports and consider a new account in the future.
- It’s worth noting that ALL our pricing plans have a 14 day free trial. In this instance we would suggest taking out another free trial, just be sure to use a different email address for the new account.
What happens to my data?
- All raw data from freemium accounts will be destroyed in line with industry best practice standards.
How can I get a copy of my data?
- You can export all your data to Excel using the export feature in your account. Note that only the ‘Owner’ of the account can export the data to Excel. Note that you can also print reports and/or email reports from your account prior to 31st July 2024.
If I upgrade now, can I downgrade later?
- As we will be removing the freemium functionality for the foreseeable future unfortunately this is not an option. You will not be able to downgrade to a ‘freemium account’.
Can I pause my account instead?
- Unfortunately this option is not available. In this instance we would suggest exporting all your data, print/email copies of your reports and consider a new account in the future. Note that it is only the owner of the account who can export the data to Excel.
- It’s worth noting that ALL our pricing plans have a 14 day free trial. In this instance we would suggest taking out another free trial, just be sure to use a different email address for the new account.
I forgot to upgrade and now my account is closed, how do I get access to my account and data?
- Unfortunately all raw data from freemium accounts will be destroyed in line with industry best practice standards on or after the 31st July 2024.
How can I get a copy of all the data in our account?
- The ‘Owner’ of the account can export all data as an Excel file from the settings section of the account. If you cannot see the ‘settings’ option on the left hand panel this means you are not an ‘Owner’ of the account. You will need to get in touch with the owner of the account.
I’m a freemium account user but I never received a copy of the discontinuation notice?
- We recently reached out to all our freemium account users. Here is a copy of that communication:
| Important News About Your Subscription All ‘Freemium’ accounts will be discontinued on 31st July 2024Dear Active UserI am writing to you as a registered user of our platform ‘Dyscover’ by Dystech Australia. We note that you have been using the ‘Freemium’ version of our platform. This FREE version is no longer available and we will be phasing out all freemium accounts over the next 6 weeks. Why? Basically the costs of running the platform have increased significantly and we need to, at the very least, cover our costs. Most importantly is that we need to continue to support you and develop more features to help you in your efforts to identify and support literacy needs. We can’t do this while maintaining such a large volume of freemium accounts. |
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Why did we start the company? Since the start of our company in 2018 we have grown from a simple proposal to answer the question , ‘Is this dyslexia?’ to a World-wide platform being used in many countries. We observed lots of little ‘Johnys’ and ‘Sallys’ in classrooms and other environments exhibiting poor signs of literacy. In many cases it wasn’t clear as to why? We wanted to help as many children as possible by helping to identify those that: may need further support those who clearly don’t, and those who might need support? To do this we needed as much data as possible to help develop our algorithms and machine learning processes. Initially this was sourced very slowly one recording at a time over a number of years. Then, after a lot of testing and measuring we released our platform to the public. In an effort to help out as many people as possible we made the platform entirely free. Then we introduced paid accounts for larger users and added more features. We now have 1000’s of regular users, yourself included, located across the globe. Thank you  We simply could not have done this without YOU. |
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Platform Development Along our journey we have been able to develop our platform even further by measuring and delivering the following reading assessment metrics in addition to our foundational ‘dyslexic screener’: Phonetic Decoding Fluency Sight Word Fluency Word Reading Fluency Reading Accuracy Syllabication Orthographic Mapping Speed Word Reading Speed Phonics Assessment: CVC Syllables CVC + Syllables Silent E Syllables Soft G & C’s Vowel teams Diphthongs R-Controlled Vowels Basic Affixes Phonological Awareness Assessment: Rhyming Ability Rhyming Recognition Sentence Recall Syllable Division Syllable Omission and more…… |
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Where to from here? We need you to upgrade your account. Our subscriptions start at $9 per month for a yearly subscription. That’s roughly the cost of two coffees. ACT NOW!If you find value in using our platform please click here to upgrade your subscription.https://dyscover.dystech.com.au/ If this is not for you please note all freemium accounts will be DELETED on 31st July 2024. Or you can DELETE your subscription now by following this link:https://dyscover.dystech.com.au/ We will also be removing duplicate freemium accounts. We want to answer all your questions. Click HERE (see above) for is a comprehensive list of FAQ’s (see above) providing more details and guidance on what to do if you need further assistance. Dystech is shifting to a pay only subscription model to enable continuous innovation with the most impactful technology available and we are excited about these new opportunities to improve our service to customers. Thank you Whatever you decide please know that we are truly grateful to you for using our platform and making a real difference to children’s literacy. Jim Radford CEO – Dystech Australia, Dystech International (USA) |